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The best amongst the best

Croftons’ aim to be ‘the best amongst the best’ means that we genuinely ensure that we deliver the highest quality in all aspects of our service: legal, ‘customer service’, commercial acumen, performance, outcomes and in our team working. Quality is achieved through:

  • Quality standards and accreditations evidenced by IIP (silver), Lexcel and Conveyancing Quality Scheme (CQS) awards
  • Dedicated Client Relationship Partner and dedicated team working to agreed goals and standards, meeting regularly with clients and internally to discuss client and sector issues;
  • Strong supervision and mentoring structures including clear upfront briefings of new matters, good management and work supervision, and an open door learning environment
  • Regular file reviews internally and by clients, positive approach to lessons learned
  • Ongoing Managing Partner and partner meetings with clients for feedback and continuous improvement
  • Annual client satisfaction and performance review by an independent assessor acting on behalf of Croftons and visiting a cross-section of clients who are asked for both comments and ‘scores’ on the firm’s performance. Results are published on completion of the visits each year, with our latest performance statistics from 2013 being:
    • Overall Quality: >98%
    • Quality of legal advice: 98%
    • Quality of people: 98%
    • Quality of service delivery: >99%
    • Value for money: >98%
  • ‘Hint of Dissatisfaction’ initiative, adopted from a client’s own programme with trained team members alive to any ‘hint’ of less than excellence so that any constructive, remedial action can be actioned quickly in a positive way.
ML Awards 2015
Chambers UK 2015
Lexcel
Conveyancing Quality
Legal 500
Investors in People

Croftons is the trading name of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375. The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041. Croftons has its principal place of business at The Lexicon, Mount Street, Manchester, M2 5FA.

 

 

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