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Disrepair: how to minimise successful claims

Friends' Meeting House, Manchester 09.30 - 11.00

The recent surge in disrepair claims shows no sign of abating, with unscrupulous marketing tactics of tenant solicitors encouraging volume claims. This, combined with housing providers’ inconsistent asset management and record-keeping procedures, can leave RPs dangerously exposed to legal challenge.


With pay-outs and legal costs potentially totalling up to £50,000 per case, the potential financial, reputational and regulatory risks are significant.

Croftons has successfully advised RPs on hundreds of disrepair claims, and also provided wider consultancy on asset management and record-keeping processes. Through our free seminar we will share that insight and expertise to help housing providers shape an effective, best practice approach to minimising and managing disrepair claims.

Our housing management experts will look at a series of preventative measures and pre-litigation steps RPs can take to significantly reduce the number of successful disrepair claims, saving you huge amounts of money and resources.

We’ll also share our analysis of what impact emerging legislation such as the Homes (Fitness for Human Habitation) Act and the Fixed Recoverable Cost extension might have on disrepair claims so you are best-prepared for the future.

Areas we’ll cover include:

  • Getting policies and procedures fit for purpose
  • Evidence gathering, record-keeping and data management
  • Enforcing access and seeking injunctions
  • Choosing surveyors, and taking a stricter line
  • Housing Disrepair Protocol - what to do if a claim comes in
  • Tenant lawyers – what are they looking for?
  • Settlement vs. trial - weighing up your options
  • Tips for a successful trial
  • Training staff on disrepair awareness
  • Implications for governance, regulation, budgeting and R&M contracts
  • New and emerging legislation

Who should attend?

Disrepair is an issue that affects departments across RPs. Our seminar will be of interest to staff at all levels working in housing management, tenancy enforcement or asset management teams. It will also help senior executives better understand the strategic, financial and regulatory risks of this type of volume litigation.


Melanie Dirom, Partner and Head of Housing Management, Croftons Solicitors
Stephen Tonge, Senior Associate, Croftons Solicitors
Victoria Slater, Senior Associate, Croftons Solicitors

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Croftons is the trading name of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375. The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041. Croftons has its principal place of business at The Lexicon, Mount Street, Manchester, M2 5FA.



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