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Croftons to deliver vexatious complaints master class

8 March 2017 • Mike Nuttall

Croftons’ will be delivering a master class on dealing with vexatious complainants at the Northern Ireland Federation of Housing Associations Practitioners Conference 2017 on 9 March.

Our Head of Housing Management, Melanie Dirom, was invited to speak at the high profile event in light of our successful litigation in helping many of our housing association clients deal with persistent and vindictive complaints from tenants.

Croftons recently used the ‘nuisance to landlord’ grounds for possession in successfully dealing with vexatious complainant who had been causing one client serious difficulties for over 10 years - the first time this new legislation had been tested at trial.

“Our key message to clients is that while we understand the issues and concerns, they shouldn’t wait for years before taking legal action if vexatious behaviour persists,” says Melanie. “The legal tools are now in place to help landlords deal with these problems, and I’m really looking forward to sharing our knowledge and experience of using the legislation with housing providers in Northern Ireland.”

The NIFHA Practitioners Conference will explore how front line staff can continue to succeed in a complex, changing and challenging landscape, as well as addressing other key operational issues such as lone worker safety, safeguarding and influencing customer behaviour.

Follow tweets from the event via #NIFHA17 or follow Melanie’s updates on Twitter via @lawyergirluk

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Croftons is the trading name of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375. The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041. Croftons has its principal place of business at The Lexicon, Mount Street, Manchester, M2 5FA.



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