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Faultless Lexcel audit for Croftons

6 January 2020 • Hannah Whitby

Croftons has been recognised by the Law Society of England and Wales for our excellence in legal practice management and client care with a faultless Lexcel audit.

Lexcel is the Law Society's quality mark for legal practice management and client care, helping firms to achieve excellence in compliance and practice management. It sets the required standard in seven different areas: structure and strategy, financial management, information management, people management, risk management, client care, file and case management.

Strong leadership

Following her visit, our assessor commented: “The firm continues to develop as planned, performance targets are met, and clients are retained and attracted to the firm.

The firm has a very open and approachable management style. Partners lead by example, team working is strong and people are managed with an excellent degree of staff involvement. ...People feel valued and appreciated and a number of people feel Croftons is the best firm they have ever worked for.”

Zero major or minor non-compliances were discovered during the audit, and we were pleased to see that no suggestions for improvement or best practice were identified by the assessor either.

“Standards of client care continue to be excellent, with people aiming to achieve the best outcomes for clients.” she added.


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Women In Housing  Finalist
Chambers UK 2015
Lexcel
Conveyancing Quality
Legal 500
Investors in People

Croftons is the trading name of Croftons Solicitors LLP, a limited liability partnership registered in England and Wales with number OC343375. The term ‘partner’, if used, denotes a member of Croftons Solicitors LLP or a senior solicitor of Croftons Solicitors LLP with equivalent standing and qualifications. A full list of members is open to inspection at the office. Croftons is authorised and regulated by The Solicitors Regulation Authority (SRA) number 508041. Croftons has its principal place of business at The Lexicon, Mount Street, Manchester, M2 5FA.

 

 

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